The KALA Health Guarantee and Return Policy

KALA Health, Inc. guarantees the satisfaction of its products to all its customers. If a customer is not completely satisfied with a product that has been purchased directly from KALA Health within thirty (30) days from the date of purchase, they can return the unused portion of the product, postage prepaid, to KALA Health for a full product refund (less shipping and handling charges). A 100% refund will be granted if the product is returned within thirty (30) days of purchase. KALA Health  will not accept for return more than one of any particular product that has been opened. All authorized returns to the corporate office will receive refunds in approximately four (4) to six (6) days from acceptance of the merchandise by KALA Health. 

Cancellation Prior to Shipment

Orders are fulfilled on the same day they are received if reached prior to 1 pm EST. If we are notified of a cancellation, AND are able to stop your order, then a full refund is issued immediately.  If the notification of cancellation is received after the order has been processed, then please return the package for refund under our refund policy.

Exceptions

When large economy sizes of the same product are offered to give customers the option of savings by ordering a larger quantity. we encourage you to first try our smaller bottle size. Whenever more than one size of the same product is offered, we cannot accept returns on larger product sizes.  For example, Arthrix for Dogs and Cats is offered in small (60-tablets) and large (360 tablets) sizes.  Our return policy does not cover the large (360 tablet) bottles. Similarly, our 15-kg and 10-lbs MSM powder containers (also available in 1-lb containers) are non-refundable, as are our 500 and 1000 MSM capsules (available also in 250 capsule size); our 600-capsule Cordyceps bottles (available in 90 capsule size); our 360 tablets MSM/glucosamine/chondroitin (available in 120 tablet bottles); and our Dermatrix 180-tablet bottles (also available in 45 tablet bottles), are nonrefundable.

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Questions? Please contact us at (Write "kala health" in E-mail subject; see below):
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NOTE: The information contained in this site has been compiled from numerous studies, research papers and journals for the purpose of offering consumers and professionals information about our health and nutrition products. Regardless of how our products may be used in other countries, or anything that you may have heard or read about KALA Health products, under FDA law in the United States it is illegal for a manufacturer to make any medical claims for health supplements. None of the products offered for sale on our website or direct to retail consumers are intended to be used in the treatment or mitigation of any disease state. All statements made by KALA Health, Inc. are intended for informational purposes only. The statements made here have not been evaluated by the FDA, and our products are not intended to diagnose, treat, cure or prevent any disease. Health decisions are much too important to be made without the advice of a veterinarian or a health care practitioner. As with any dietary or herbal supplement, you should advise your veterinarian or health care practitioner of the use of this product. If you are nursing, pregnant, or considering pregnancy, you should consult your health care practitioner prior to using any health supplement product. If your dog or cat is pregnant or nursing, please inform your veterinarian of any nutraceutical supplement you may consider giving your pet.
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