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The KALA
Health Guarantee and Return Policy
KALA Health, Inc. guarantees the satisfaction of its products to all its
customers. If a customer is not completely satisfied with a product that has been purchased directly from
KALA Health within thirty (30) days from the date of purchase, they can return the unused portion of the product, postage prepaid, to
KALA Health for a full product refund (less shipping and handling charges). A 100% refund will be granted if the product is returned within thirty (30) days of purchase.
KALA Health will not accept for return more than one of any particular product that has been opened. All authorized returns to the corporate office will receive refunds in approximately four (4) to six (6)
days from acceptance of the merchandise by KALA Health.
Cancellation Prior to Shipment
Orders are fulfilled on the same day they are
received if reached prior to 1 pm EST. If we are notified of a cancellation,
AND are able to stop your order, then a full refund is issued immediately.
If the notification of cancellation is received after the order has been
processed, then please return the package for refund under our refund policy.
Exceptions
When large
economy sizes of the same product are offered to give customers the option of
savings by ordering a larger quantity. we encourage you to first try our
smaller bottle size. Whenever more than one size of the same product is
offered, we cannot
accept returns on larger product sizes. For example, Arthrix for Dogs
and Cats is offered in small (60-tablets) and large (360 tablets) sizes.
Our return policy does not cover the large (360 tablet) bottles. Similarly,
our 15-kg and 10-lbs MSM
powder containers (also available in 1-lb containers) are non-refundable, as
are our 500 and 1000 MSM capsules (available also in
250 capsule size); our 600-capsule Cordyceps bottles (available in 90 capsule
size); our 360 tablets MSM/glucosamine/chondroitin (available in 120 tablet
bottles); and our Dermatrix 180-tablet bottles (also available in 45 tablet
bottles), are nonrefundable.
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